Politica di rimborso
REFUND & WARRANTY POLICY
Due to the digital and consumable nature of our products, all sales are final once delivered. However, we offer a dedicated replacement warranty to ensure customer satisfaction.
1. WARRANTY COVERAGE
- We provide a 24-Hour Replacement Warranty from the exact time of purchase for any item delivered in a non-working or invalid state (e.g., invalid credentials, wrong product specifications).
- During this 24-hour window, if a product is proven to be defective at the time of delivery, we will issue a direct replacement of equal value.
2. WARRANTY CONDITIONS & CLAIM REQUIREMENTS
To successfully claim a warranty replacement:
- You MUST open a support ticket on our official Discord server within 24 hours of purchase.
- You MUST provide your Order ID and clear, uncut video proof showing the purchase process and immediate login attempt.
- Warranty claims submitted after the 24-hour window will not be eligible for replacement.
3. WARRANTY VOID CLAIMS
Your warranty is automatically rendered VOID if:
- You alter security settings, change recovery details, or attempt to resell the account/credential.
- The product was functional upon delivery, but was subsequently banned or suspended due to post-delivery user activity or third-party platform updates.
- You fail to provide valid proof of the issue.
4. REFUNDS & CHARGEBACKS
- Cash refunds are strictly NOT offered unless we are completely unable to provide a working replacement or alternative within 48 hours of your ticket creation.
- Filing an unauthorized chargeback or dispute via PayPal, Stripe, Crypto processors, or your banking institution without contacting our support team first will result in an immediate permanent blacklist across our shop and partner network, alongside reporting your details to anti-fraud databases.
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